Privacy Policy
This Privacy Policy explains how Homios collects, uses, discloses, and protects personal information when you visit our website, create an account, use our mobile applications, communicate with us, or otherwise interact with Homios products and services. This policy is written to support both web and mobile app review and to address applicable U.S. privacy law requirements, including state consumer privacy rights where they apply.
1. Information We Collect
Depending on how you use Homios, we may collect the following categories of information:
- Identifiers and contact details, such as name, business name, email address, phone number, mailing address, and account login information.
- Commercial and account information, such as subscription records, support history, service preferences, and transaction-related records.
- Customer and scheduling data you choose to upload, including appointment details, service notes, calendar entries, and contact records.
- Internet or device activity information, such as IP address, browser type, device identifiers, app version, operating system, crash data, log files, and interactions with our website or app.
- Approximate location data derived from IP address and, if you enable it on mobile, precise device location where needed for app functionality.
- Communications data, including email, chat, SMS, support tickets, and in-app messages.
- Marketing preferences and engagement data, such as campaign responses, referral activity, and opt-in or opt-out status.
2. Sources of Information
We collect personal information directly from you, automatically from your use of the website or app, from your business users and team members, from integrations you connect, from payment and infrastructure providers, and from analytics, advertising, or communications vendors acting on our behalf.
3. How We Use Information
- Provide, operate, secure, and improve the Homios web platform and mobile app.
- Create and manage accounts, authenticate users, and maintain service records.
- Power scheduling, customer management, reminders, dispatch, and marketing features.
- Send service communications, updates, security notices, and support responses.
- Process billing, subscriptions, and related administrative operations.
- Analyze product performance, troubleshoot issues, and develop new features.
- Comply with legal obligations, enforce our terms, and protect rights, safety, and security.
4. Mobile App Permissions and Device Data
If you use a Homios mobile app, the app may request access to features such as push notifications, camera, photo library, contacts, calendar, or location. We access these permissions only for legitimate product functions that you enable, such as sending reminders, attaching photos to jobs, syncing schedules, or supporting technician workflows. You can manage most permissions through your device settings.
5. Cookies, Analytics, and Similar Technologies
On our website and, where applicable, within app technologies, we may use cookies, SDKs, pixels, log files, and similar tools to remember preferences, keep you signed in, measure usage, understand campaign performance, and improve the service. You may control certain cookie settings through your browser or device, but disabling some technologies may limit functionality.
6. How We Disclose Information
We may disclose personal information to:
- Service providers that host infrastructure, process payments, provide communications tools, offer customer support services, or assist with analytics and security.
- Integrations or third parties you choose to connect with the Homios platform.
- Professional advisors, auditors, insurers, and corporate transaction counterparties where reasonably necessary.
- Government entities, regulators, law enforcement, or other parties when required by law or to protect legal rights and safety.
Homios does not sell personal information for monetary consideration. If our practices ever qualify as "sharing" or targeted advertising under certain state laws, we will provide any required notices and opt-out mechanisms.
7. Text Messages, Email Campaigns, and Customer Communications
Homios allows business users to send appointment reminders, service updates, and marketing communications. Our business customers are responsible for obtaining required consent and honoring opt-out requests when communicating with their own end customers. Homios may also send you administrative or product-related emails, push notifications, or texts related to your own account, subject to your settings and applicable law.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the services, maintain business records, resolve disputes, enforce agreements, meet legal obligations, and support security and backup processes. Retention periods depend on the type of information, the purpose of processing, customer account status, and legal requirements.
9. Data Security
Homios uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. No system is completely secure, and we cannot guarantee absolute security.
10. U.S. State Privacy Rights
Depending on your state of residence and subject to applicable exemptions, you may have the right to request access to personal information, correction of inaccuracies, deletion, data portability, and to opt out of certain profiling, targeted advertising, sale, or sharing activities. You may also have the right to appeal a decision we make about your privacy request.
To exercise these rights, contact us at info@gethomios.com. We may need to verify your identity before processing a request. Authorized agents may submit requests where permitted by law. We will not discriminate against you for exercising privacy rights provided by law.
11. California Privacy Disclosures
For California residents, the categories of personal information described in this policy reflect the categories we may collect, use, and disclose for business or commercial purposes under California law, including the California Consumer Privacy Act as amended by the CPRA. California residents may request information about how to exercise access, deletion, correction, and opt-out rights by contacting us at info@gethomios.com.
12. Children
Homios is intended for business use and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to Homios, contact us so we can investigate and take appropriate action.
13. Cross-Border Data Transfers
Homios is based in the United States, and information may be processed and stored in the United States or other locations where our service providers operate. If you access the services from outside the United States, you understand that your information may be transferred to jurisdictions with different data protection laws.
14. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and provide additional notice if required by law. Your continued use of the services after an updated policy becomes effective means you acknowledge the revised policy.
15. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, contact Homios at info@gethomios.com. Before publishing or submitting for marketplace review, replace these placeholder contacts with your official legal entity name, business mailing address, and support channels.